Privacy, Policy, and Compliance Overview
Personally Identifiable Information: Thehairlady.com collects Personal Information when you contact us, when you register with us, when you use our products and services, when you submit an order with us, when you visit our web sites or the web sites of certain of the Companies partners, and when you enter promotions and sweepstakes. Because this information is a critical part of our business, it would be treated like our other assets in the context of a merger, sale or other corporate reorganization or legal proceeding.
Security: We use encryption, firewalls and other technology and security procedures to help protect the accuracy and security of your personal information and prevent unauthorized access or improper use.
Verification, Billing, and Order Status: Thehairlady.com collects Personal Information to verify the accuracy of your name, billing address, shipping address. We DO NOT see or have access to any of your private credit card number or credit card information. All that is handled via secure third party payment companies such as Pay Pal, etc. Thehairlady.com use your e-mail address (es) and or phone number to contact you regarding the status of your order when necessary and to send you a Receipt Purchase/Sale Confirmation and Order Shipping Notification.
Customer Service: Thehairlady.com will communicate with you in response to your inquiries, to provide the products and services you request, and to manage your account. We will communicate with you by e-mail, live chat, text, or telephone, in accordance with your wishes.
Compliance with Legal Authorities: As required by law, and to enforce customers or our legal rights, and to comply with local, state, federal and international law, Thehairlady.com may disclose information to law enforcement agencies. We work with local, national, and international fraud investigation agencies and employs a variety of electronic and other means to discourage, detect, and intercept fraudulent activities. We aggressively prosecute, to the fullest extent of the law, those perpetrators apprehended conducting fraudulent activities on its web site. Agencies with which we cooperate are: state and local police authorities, the United States Federal Bureau of Investigation, US and International Customs Agencies, and Interpol.
Return Policy: We handle all refund requests via e-mail: Please see our Refund and Exchange page for details. If your request for a refund is granted, we shall make a payment to your Paypal account within 24 hours.
Out of Stock Policy: In the vast majority of cases, we are able to fulfill orders within the timeframe given. However, sometimes we may be unable to fulfill your order right away. If this is the case, we shall contact you to inform you. You will be given the option to cancel your order and get a refund, or wait for us to have stock again. Please note that, we could only make partial refund if you have received part of good as ordered.
Children: Thehairlady.com is NOT intended for or directed to persons under the age of 18. We do not buy or sell products or services from or to children. Any person who provides their information to us through our web sites and represents to us that they are 18 years of age or younger will be denied.